Vanbase Bristol
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- Based on 122 verified purchases in the last 3 months
Vanbase Bristol Verified Purchases
Total Active Purchases:
1920
(Verified: 1920)
My experience at Vanbase Bristol was a fantastic experience the salesperson Tyler was extremely helpful and speedy. Would happily recommend Tyler and van/car base to my friends or family in the future. He was very knowledgeable and extremely helpful. Will definitely return in to future if I need to.
We're thrilled to hear that your experience was a fantastic one, and that Tyler looked after you so well. We'll pass on your kind words to the team and we look forward to welcoming you back in the future for your next upgrade. All the best
Vanbase Bristol were great because great van well presented . Full package of warranty available. Resonable price
Thank you for sharing your experience with us, it is wonderful to know that you had a great time! All the best
I would not recommend Vanbase Bristol because when I initially tried to book in a test drive I was told this wouldn't be possible as all vehicles get checked and cleaned to ensure they're handed over in a state your brand would want to put there name too.
Upon checking the vehicle and the test drive some mistakes I found some I didn't I guess this is the nature of buying a second hand car.
However I was told the unserviceable items I had found would be replaced and I'd get a call to come back and collect the vehicle.
The passage of information was poor here and after a week of getting strung along I found out the part I was waiting on wouldn't arrive for another week.
This is me having a 2 week period with no vehicle as I was led to belive this period wouldn't be as long as it turned out too be, I had sold my car and this affected my business, not having a vehicle. If the lack of part could have been communicated earlier I could have better planned my life.
This is annoying as the inspection and clean I had to wait to finish missed these faults and when the dodgy bump stop was replaced the other one was also not in a brilliant state however not changed at this time. The parts are sold in packs of 2 and I imagine should be changed as such.
It feels profit is being maximised over the branding that can be found on the website.
Lastly I missed this as well so not expecting any rectification to happen. But selling 6months RAC cover and not supplying a spare tyre means there is a high chance they will get a call out on a completely avoidable incident. What tick sheet or reference is used when the vehicles get prepared that this would be missed by everyone.
To compound the problem when I got to Plymouth I went through the paperwork and on one of the slips it was highlighted the spare was missing, so this was known about.
Lastly after going from Plymouth to Bristol twice 16k won't get me a full tank of fuel and a spare tyre. Or even enough fuel to get to Plymouth.
Thank you for taking the time to share your experience in detail. We regret that your handover process did not meet your expectations, and we appreciate how the delays and communication issues have impacted your plans. While it’s not always possible to predict part delivery times, we understand the frustration caused when timeframes shift and updates aren’t clearly communicated. Your feedback about vehicle preparation and expectations around supplied items has been noted and will be shared with the relevant teams for review. We’re currently looking into the situation to understand where improvements can be made. Should you wish to discuss your concerns further, please contact us at complaints@carbase.co.uk or by calling 0117 911 5428.
I highly recommend Vanbase Bristol, the staff were very helpful, super friendly and a good laugh. It was very busy, and we didn't have an appointment but we managed to be squeezed in and soon enough, I drove away in the van I was hoping for.
Very helpful, friendly and kind staff. Had a good laugh with them as well.
Would highly recommend to anyone looking for a new van.
We're thrilled to hear that you had an excellent experience at Vanbase Bristol, our team's warm and welcoming nature really made your visit special and we're glad you were able to drive away in the van of your choice despite it being busy, we'll make sure to pass on your kind words to the staff who provided you with such a great service.
I was happy with the service at Vanbase Bristol because they were friendly,professional & courteous. Good choice of vehicles.
Thank you for taking the time to share your positive experience at VanBase Bristol, we're thrilled to hear that our team's friendly, professional and courteous service met your expectations and helped make your visit a success, we're glad you found it a good choice of vehicles and we look forward to serving you again in the future.
I'd endorse Vanbase Bristol because they were very helpful and offered a quick collection
Thank you for taking the time to share your positive experience with Vanbase Bristol, we're thrilled to hear that our team was able to provide you with excellent customer service and we appreciate your endorsement. Best wishes
Contact
Location
Hours
Open - Closes 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 6:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
