Vanbase Bristol
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- Based on 49 verified purchases in the last 3 months
Vanbase Bristol Verified Purchases
Total Active Purchases:
2176
(Verified: 2176)
I'd suggest Vanbase Bristol to a friend because they were efficient and helpful
Thank you so much for taking the time to share your positive experience with us! We're pleased to hear that our team was able to provide the efficiency and help you needed.
Kind regards, Vanbase Bristol.
I'd recommend Vanbase Bristol to anyone because the Van was in good condition and will serve my requirements. The actual purchase was a mess though, Vanbase did not have the correct log book so we couldn't collect it on the date as it could not be taxed. I had to pay a fee to get a new log book (still waiting for the £25 refund!) Vanbase then delivered it to the office when it was taxed
Thank you for your feedback. It is good to hear that the van itself has met your needs, although we are sorry that the purchase process did not run as smoothly as expected. Your comments regarding the documentation, the delay in collection, and the outstanding refund will be reviewed so we can better understand what may have occurred and how this was managed. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
My experience at Vanbase Bristol could have been better because the van broke down as soon as I left the depot,I rang on the Monday and spoke to John but he didn’t contact me back,I brought the van back and was only contacted to be told the van was repaired,the van now has several other issues including an adblue malfunction,the van clearly wasn’t checked mechanically before the sale
Thank you for sharing your experience. We are sorry to hear that the vehicle did not meet expectations following collection and that communication afterwards has left you feeling dissatisfied. Your comments regarding the condition of the van and the handling of your enquiry will be reviewed so we can better understand what may have happened and how this was managed. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
My experience at Vanbase Bristol was cracking because they had a great choice of vehicles no pressure selling and professional sales staff
We're delighted to hear that you enjoyed your experience at Vanbase Bristol, and we'll pass on your kind words to our team for their hard work!
Kind regards, Vanbase Bristol.
Oscar was very nice and the sales team overall was very nice too however i broke down with the van just after 3 weeks and 140 miles and the aftersales team is quite the opposite. They almost never pick up the phone and dont answer to my emails and i got the wrong RAC recovery plan as well because of my van size but since i paid already nobody cares about it and not even answering to my emails. They did take the van to their service but now im without is for weeks (at least!!)
We are sorry to hear that your experience following your purchase has been disappointing. While it is good to know your initial interaction with Oscar and the sales team was positive, we appreciate that the situation since then has been frustrating. Your comments regarding communication and the handling of your case will be reviewed so we can better understand what may have happened and where improvements are needed. If you would like to discuss your experience further, please feel free to contact our team on 0117 911 5428, or via email at complaints@carbase.co.uk
I would not recommend Vanbase Bristol because as above
We are sorry to see that you aren't completely satisfied with your experience. We will look into the points you've raised in order to see what went wrong, and how we can improve any areas that did not meet our standards. If you have any further feedback to share please reach out to us at complaints@carbase.co.uk. Kind regards
Contact
Location
Hours
Open - Closes 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 6:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
